The initial eligibility check is free. If you ask Money Back Hero to handle a claim, we charge only when that claim produces financial redress. Any agreement provided before you instruct us will explain the applicable rate and terms.
Completing the initial eligibility journey and securely identifying possible lenders from connected account information are free.
Reviewing the lenders found and deciding whether to continue are free. Any agreement will explain the applicable rate and terms.
A success fee applies only when a claim produces financial redress.
| Redress awarded | Maximum charge excluding VAT | Maximum charge including VAT |
|---|---|---|
| £1–£1,499 | Lower of 30% or £420 | Lower of 36% or £504 |
| £1,500–£9,999 | Lower of 28% or £2,500 | Lower of 33.6% or £3,000 |
| £10,000–£24,999 | Lower of 25% or £5,000 | Lower of 30% or £6,000 |
| £25,000–£49,999 | Lower of 20% or £7,500 | Lower of 24% or £9,000 |
| £50,000 or more | Lower of 15% or £10,000 | Lower of 18% or £12,000 |
Important: Compliance must confirm the firm's commercial charging rate. Until confirmed, the table below shows only the maximum permitted FCA cap, not a promise that the firm will always charge the maximum. The applicable cap is the lower of the percentage and cash maximum. VAT-inclusive figures assume VAT at 20%.
On £1,000 redress, the maximum fee including VAT is £360, leaving £640 before any set-off by the lender.
This example demonstrates the FCA maximum cap, not an estimate of likely compensation or necessarily the firm's final commercial fee.
You do not need to use Money Back Hero or another claims management company. You can complain directly to the lender without paying a fee and may obtain free guidance from MoneyHelper. If the lender does not resolve the complaint, the Financial Ombudsman Service may be able to help for free.
