Help when you need it.

Lenders are expected to consider whether borrowing is affordable and sustainable. A complaint may arise where suitable checks were not carried out or signs of financial difficulty were not treated appropriately.

Using Open Banking to share account information does not involve applying for credit. Money Back Hero does not perform a hard credit search as part of this check.

You authorise a secure, read-only connection with your bank. We cannot see your online banking password and cannot move money.

Most people can provide the initial information in around 10–15 minutes. The time needed to assess and handle a submitted claim varies by lender and circumstances.

Yes. You do not need a claims management company. You can complain directly to a lender for free and seek free guidance from MoneyHelper. If you use Money Back Hero and a claim succeeds, a fee may apply as described on Our fees.

Email support@absolutetechsolutions.co.uk. Include your Money Back Hero reference number if you have one, but do not send bank passwords or security codes.