1. Who is responsible for your information
Absolute Tech Solutions Ltd is the controller responsible for the personal information described in this notice. Contact us using the details above with questions or requests concerning your data.
- Company number: 14757774
- Registered office: 7-9 Macon Court, Crewe, Cheshire, United Kingdom, CW1 6EA
- Email: support@absolutetechsolutions.co.uk
2. Information we may collect
- Identity and contact information, including name, date of birth, address, email address and telephone number.
- Claim information, including lenders, borrowing details, complaint history and information about your circumstances.
- Open Banking information made available with your permission, including account and transaction data relevant to identifying and assessing lenders.
- Technical and usage information, including IP address, browser, device, session and website interaction data.
- Communications and records of support, consent, complaints and preferences.
Compliance review: Information about health, vulnerability or significant life events may be special-category information under data-protection law. We should collect and use it only where a valid Article 9 condition and associated Data Protection Act 2018 condition have been documented. Compliance review is required before publication.
3. How we obtain information
We obtain information directly from you, through the forms and communications you submit; from Open Banking providers and financial institutions when you authorise access; and automatically through essential website and security technologies. Optional analytics or advertising cookies should be used only in accordance with the site's cookie choices.
4. Why we use information
We may use information to:
- provide the eligibility check and requested service;
- identify lenders and assess possible complaints;
- communicate with you and manage a submitted claim;
- comply with legal, regulatory, record-keeping and fraud-prevention obligations;
- protect, test and improve the website and service;
- handle questions, rights requests and complaints;
- send marketing only where the relevant legal requirements have been met.
Compliance review: The lawful basis may include steps at your request before a contract, performance of a contract, legal obligation, legitimate interests and consent where required. The final notice should map each purpose and data category to its specific lawful basis.
5. Sharing information
We may share information where necessary with Open Banking and technology providers, professional advisers, lenders, complaint-handling bodies, regulators, courts, law-enforcement authorities and suppliers acting under our instructions. We do not sell personal information.
Compliance review: The final notice should identify key processors and controller relationships, including Moneyhub and hosting/database providers.
6. International transfers
If information is transferred outside the UK, we will use an applicable adequacy regulation or legally recognised safeguards.
Compliance review: The final notice should name any material transfers and the safeguards used.
7. Security
We use organisational and technical measures designed to protect personal information, limit access to those with a business need and respond to suspected personal-data breaches.
8. Retention
We keep personal information only for as long as needed for the purposes described, including legal and regulatory requirements and the handling or defence of claims.
Compliance review: Compliance must approve a retention schedule for incomplete enquiries, completed claims, Open Banking data, communications and complaints before publication.
9. Your rights
Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to the use of your information, receive certain information in a portable format and withdraw consent where processing relies on consent. We may need to verify your identity before responding.
10. Complaints about data protection
Please contact us first so we can investigate. You may also complain to the Information Commissioner's Office.
11. Cookies, links and updates
The site may use essential cookies and, where accepted, optional analytics or advertising technologies. Third-party sites have their own privacy notices. We may update this notice and will publish the current version with its effective date.